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Friday, July 11, 2014

Letter to Secretary DOP on CBS problems

1st Floor, North Avenue Post office Building, New Delh

Ref: PF/NFPE/CBS                                                              Dated – 27.06.2014


Ms Kaveri Banerjee
Department of Posts
Dak Bhawan, New Delhi – 110001


Sub: -  Incalculable miseries and untold suffering to the operative staff in CBS rolled out offices – Immediate remedial and rescue operations sought for – reg.

At the outset, we appreciate the efforts leads to technological advancements and extend our fullest cooperation in the journey to reach the desired goals of implementing innovative customer centric services and operational efficiency enhancement by inducting state of art technology.

But to our dismay, the CBS migrated offices are now facing incalculable miseries and untold sufferings due to lack of adequate network capabilities and software support of the vendors. The following are the issues to be set right in war foot manner at the initial stage itself otherwise leads to garboil and distress among the stake holders especially among the working staff.

       1Insufficient bandwidth Network:
            Providing of strong and stable network is base of successful implementation of India Post project.   Now almost all HOs have been given 2 MBPS bandwidth line, LSG SOs 512 KBPS line and B and C class offices have been given 256 KBPS line. If ‘India Post Project-2012’ is fully implemented, all the work of Post Offices will depend on these network. Present bandwidth speed is very less and due to low bandwidth, Finacle page is either not opening and  some time opening very slowly.   Due to this PO staff are forced to work up to night 10 pm many days. In many occasions in every CBS migrated office, the ‘Login’ is inconsistent and for each transaction “Login” is forced.

If CSI and PLI are migrated and placed on this network the situation may further worsen. Hence we request to provide at least 4 MB bandwidth line to HOs, 2 MB bandwidth line to LSG SOs and 1 MB bandwidth line to B and C class offices.

2) Failure of Sify:
            In India Post Project 2012, NI Vender is Sify. On observation of quality and quantity of service being provided by them it is very much proved that  M/S Sify is incapable to give service to this  big department.  They do not have sufficient skilled manpower and it seems that they are not intending to give good quality service also.   At initial stage itself they have not made proper survey of all offices.  Before installing and commissioning they were very keen on taking installation report from concerned Postmasters/Sub Postmasters. 

            It is told that, as per MOU, all offices should be provided with NSP-1 and NSP-2 lines.  In almost all offices, NSP-1 is BSNL line and NSP-2 is either Sify line or Airtel datacard.   It is observed that in many offices they have installed Airtel datacard ,where as  Airtel signal is  not available at that place.

            It is also observed that M/S Sify is not recharging Airtel datacard  installed.  Instead they are recharging on receipt of complaint from concerned offices.  By doing this they are deviating from MOU and leaving the staff in the field in distress.

3) Finacle Problem:
            If we come to Finacle part, it is another tragedy.   Initially it was boosted that Finacle is fully foolproof software and successfully implemented in many banks.  We could not understand why Infosys is not utilizing experience gained in banks and  implementing  here.  There are so many bugs in the software and  more surprisingly  even after lapse of 6 months of implementation, nothing is changed.   All the issues raised at the time of January-2014 is still not resolved.  Moreover Finacle server becomes inaccessible many time in peak business hours or responds very slow. It is a naked truth that we are losing clientle and distancing from the customers only due to faulty service of vendors.

4) Lack of Guidance:
            No separate rulings are received to suit Finacle Environment. No authorities are giving authoritative guidance on many issues. 
For example
      ! Role of SOSB in HO after implementation of Finacle at SOs,
    2 Role of SBCO at HO
    3 Fate of manual records on transfer accounts from one Finacle office to other etc.

5) Supply of Printers and Computers:
            At initial stage  new Computers and printers are supplied to pilot offices.  Rest of the offices are having   more than 5 year old  Computers and Printers  which are not suitable to present scenario.  Administration is pressing  hard to migrate offices without supplying required hardware. The old computers and peripherals either to be revamped or replaced to make it compatiable to the present environment.

6) Problem of User credentials:
            One each User credential is given to  trained staff.  But it is not clearly told what action to be taken while SPM/PA goes on leave especially in B class offices.   As sharing of  user credential is very  risky and dangerous, alternative arrangement  should be made immediately.

7) Due to slow network and frequent failure of server customers of the department are frustrated and moving out the department and needed immediate attention.

8. You may aware that we are struggling with outdated Computers and peripherals, which were purchased during the year 2000 to 2005 and immediate supply of needy new hardware to ensure the technological transformation in and effective manner.

9. Even proper up gradation of CPU is not made in many areas and the Software loaded is upto Windows XP in most of the offices. Presently it is a fact that windows XP is not supported by the Microsoft with updates.

10. Finacle can be better loaded with Windows 7 and hence the officers at ground level are pressurized to use pirated version of Windows 7, which may lead to litigation with Microsoft apart from non supporting with updates.

11. The MOU made with M/s Sify, for net work integration is limiting to low bandwidth such as 256 Kbps to 512 Kbps in many areas, serving with 1 server and 4 to 5 nodes, resulting in sluggish connectivity and takes hours together to transform the data. This results in hang over and the transactions could not be able to be made at the instant, as the Department expects, It requires atleast 2 to 4 Mbps and M/s Sify refused to increase the bandwidth now.

12. Further in the Data Centre, it requires to the level of 400 Mbps on the Network to receive the Data transmitted at a time from all the 680 offices but Sify is learnt to be provided with a minimum of 200 Mbps capacity. This affects the receipt of data from the end users at a time and take hours to complete the process. Further expansion is required when there is further migration.

13. The area of occupation in the main server at Mumbai maintained by M/S Reliance Ltd. is also not sufficient, which results in sluggish transmission of data from the entire 680 offices at present, at a time and even the validation cannot be made before 8:00 PM or 10:00 PM on all the days.

14. End of day process cannot be made even on daily basis and the staff have to wait for the nod from the Infosys even after midnights on several days and at times it can be made on the next day morning. Even the women employees are compelled to complete the EOD process in midnights and their husbands or wards waiting till midnights to take them to home.

15. Even the Help desk provided is not answering and the end users are taken to task and receiving brick bats from the irate public.

16. This results in closing of accounts in large numbers that too, can be made not on the date of presentation but after few days and our Department looses large chunk of customers, because of the miscalculations, wrong estimations and over ambitious activities and inadequate technological support.

17. Even the first and prestigious ATM of our Department unveiled by the ex Finance Minister Sri. P. Chidambaram at T. Nagar HO is not functioning from the date of installation and only 10 ATM cards are supplied on the first instant, that too only to the staff and some friendly users of T. Nagar HPO. But the ATM is provided with 24x7 A/C and a paid Guard, making huge loss to the Department and receiving severe criticism from the Print media.

18. The women employees should be relieved from this area of operation, till the situation improves, in order to avoid late night stays at offices inviting gender problems and unsafe returns to their home at midnights.

19. Further, adequate hardware and infrastructure should be given immediately to the CBS migrated offices with sufficient man power and proper remuneration for the extended hours, the staffs re serving.

20. In spite of all above cited problems the Postal staff is being worked on finacle software as matter of challenge and trying to give best services to the customers. In spite of all efforts the customers are not satisfying/delighting which hampers the reputation of the department. No PO which is upgraded with finacle are being closed before 8 PM every day. We are ready to work hard provided, solution for above problems are to be solved.

It is requested to sort out all the issues arising out of the CBS Migration and all the vendors need to be instructed to provide all the technological support as required by the field staff. As this is the pilot and sorting stage, if we failed to pull up the vendors to the level of expectation and necessity, later full implementation, restoration may be difficult with this vendor support.

It is further requested to spare some time and provide opportunity to present and brief our case in person for the welfare of our department staff and the clientle. Your immediate intervention as if house on fire is requested.

                            A line in reply is highly appreciated.

                                With profound regards,

                                                                                             Yours faithfully,

                                                                                              (M. Krishnan)

                                                                                           Secretary General


    A meeting was held in protest against the indifferent attitude of the Divisional Administration, Hyd South East Division towards the Divisional Unions. The meeting was presided by Com.Ramachandran, President, Gr.C., HSE Division. Because of the fact that the Divisional Secretary, Gr.C, Hyd. South East Division has been charged by a Rule-14 Charge sheet on flimsy grounds. Protest against the divisional administration, the comrades are agitated and conducted a meeting in B-1, P&T Quarters to discuss about the situation prevailing and next phase of program of struggle.

The meeting was addressed by Com.M.Krishnan, General Secretary, AIPEU Gr.C., & Secretary General, NFPE, Com.R.Sivannarayana, President, Gr.C CHQ, Com.Pandurangarao, General Secretary, AIPEU GDS (NFPE), Com.D.A.S.V.Prasad, Circle Secretary, Gr.C., A.P Circle, Com.Ch.Vidyasagar, Circle Secretary, P-4.A.P Circle, Com.K.N.Chary, Asst. Circle Secretary, GDS (NFPE), A.P Circle., Com. K.Sudhakar, Asst. Circle Secretary, Gr.C. Com.P.Mohan, General Secretary, AICCPCWF, Divisional Secretaries of Secunderabad, Hyd. City, Nalgonda, Wanaparty and extended full support & solidarity by demanding the administration to roll back the vindictive action taken against shri S.S.R.A Prasad, Divisional Secretary, Gr.C., Hyd. South East Division.

The members of the Union passed a unanimous resolution accordingly to submit to the administration to restore normalcy and to maintain cordial relation with the unions in the division.

Highlights of Union Budget 2014-15

Finance Minister Arun Jaitley detailed his budget for 2014-15 today, the first under Prime Minister Narendra Modi's new government.

Here are the highlights of Budget 2014:

1.    Fiscal deficit target retained at 4.1% of GDP for current fiscal and 3.6 for 2015-16 and 3% for 2016-17

2.    Revenue Deficit seen at 2.9% for FY15

3.     Aim to achieve 7-8 per cent economic growth rate in next 3-4 years: FM

4.    Committed for growth of agriculture at the rate of 4 per cent.

5.    Defence FDI cap raised to 49% from 26% at present

6.    Exemption limit on income tax from Rs. 2 lakh to Rs. 2.5 lakh.

7.    For senior citizens, the exemption on income has been raised to Rs. 3 lakh per annum.

8.    Tax-free cap on home loan interest from Rs. 1.5 to Rs. 2 lakh.

9.    No change in Income tax rates and slabs .

10.  Annual PPF ceiling to be enhanced to Rs 1.5 lakh, from Rs 1 lakh

11.  Women Safety:
i. Outlay of Rs. 50 crores for a pilot scheme on road safety
ii. Another 150 crores to be spent by MHA on safety on women in larger cities
iii.  'Beti Bachao, Beti Padhao Yojana' - 100 crores

12.  Rs 3600 cr set aside for National Rural Drinking Water: FM

13.  Rural housing: Rs 8000 crore for national housing banking programme

14.  Metro rails in PPP mode; Rs. 100 cr set aside for metro scheme in Ahmadabad and Lucknow

15.  Each year government will be adding AIIMS to ensure there is an AIIMS in every state: Jaitley

16.  Rs 100 crores to set up virtual classrooms

17.  Rs 500 crores for setting up 5 more IIMs and IITs

18.  FM Proposes to enhance the scope of income tax settlement commission

19.  Rs 7,060 crore allocated for building new cities

20.  Jaitley announces e-visas to promote tourism

21.  The government is committed to the welfare of scheduled castes and tribes.

22.  Rs 200 crores credit scheme for start-ups by those from scheduled castes and tribes

23.  Government is committed to providing 24x7 electricity in all houses

24.  15 Braille press to come up.

25.  Currency note with Braille-like signs

26.  Promote FDI selectively in sectors. India needs a boost in job creation in the manufacturing sector
27.  24x7 electricity in all houses

28.  Minimum pension of Rs.1000 per month to all PP schemes.

29.  Rs 50,548 cr proposed for SC development

30.  Bharat Swach Yojna proposed for hygiene and cleanliness.

31.  Rs. 200 crore for Statue of Unity, a statue of Sardar Patel in Gujarat.

32.  Rs. 1000 cr for irrigation plan named Pradhan mantri krishi sichayin yojana.

33.  Skill India initiative to make youth employable and create more entrepreneurs.

34.  Kisan Vikas Patra to be expanded.

35.  e-visa for nine cities.

36.  Rs. 7060 cr for creating smart cities.

37.  Assam and Jharkhand to get Centre of Excellence on farming

38.  Rs. 100 crores for modernization of Madrasas

39.  Jaitley announces Skill India, a programme to train youth for jobs

40.  Equity in PSU banks to be raised through share sale to the public

41.  Rural housing: Rs 8000 crores for national housing banking programme

42.  MGNREGA programme to made more productive

43.   Senior Citizens Pension Plan Extended Till August 2015

44.  National Adaption Fund for climate change to be set up

45.  Rs. 500 crore for price stabilization fund.

46.  100 soil testing laboratories across the country.

47.  House resumes. Budget Speech continues.

48.  Agriculture University in AP and Rajasthan, and Horticulture University in Haryana, Telangana; Rs. 200 cr set aside

49.  An AIIMS will be created in every state.

50.  All six new AIIMS are functional. Four more AIIMS under consideration. 12 more medical  colleges will be added. Rs. 500 crore allocated for this.

51.  MGNREGA programme will be made more productive

52.  Crisis Management Center for women at Delhi

53.  Start up village at Rs 100 crore to promote entrepreneurship among rural youth.

54.  Rs. 14,389 crores for PM Sadak Yojana

55.  Rs 200 crore allocated to set up six textiles clusters



Union Budget 2014-15 : Income Tax exemption limit raised to Rs.2.5 lakh and also raised to Rs 1.5 lakh under Section 80C

Income Tax exemption limit raised to Rs.2.5 lakh and also raised to Rs 1.5 lakh under Section 80C

Some relief to individual and salary tax payers, Finance Minister Arun Jaitley presenting Union Budget 2014-15 today in Parliament, raised individual tax exemption limit to Rs.2.5 lakh from current Rs.2 lakh.

For Senior Citizen tax exemption limit also increased to 3 lakh.
The Central Government today hiked the exemption limit for investments by individuals in financial instruments to Rs 1.5 lakh under section 80C.

Housing Loan Rebate is raised from Rs 1.5 lakh to 2 lakh

And one more relief to the depositors of Public Provident Fund, the ceiling limit will raised to Rs.1.5. lakh form current level of Rs.1 lakh.