COUNTER PA WAS ATTACKED BY CUSTOMER AT BHUJ HO on 18/07/2016
A note by Rashmin Purohit Circle Secretary All India Postal Employees Union Group 'C' Gujarat Circle, regarding precautions and assurance of security of Postal employees working on counters and dealing with customers.
For Bhuj incident, where a customer assaulted on our PA and damaged furniture/broken counter glasses, police complaint launched. I have talked to SP Bhuj for launching police complaint by head of the office because it is case of damage & distraction of govt properties. I also requested to arrange one "Security personal" in day time. He agreed for both things and also confirmed to Com. Dhaval Gusai our Divisional Secretary at Bhuj.
After quite unsatisfactory function of CBS and delay and difficulties in day to day work, all officers at all levels know everything. Annoyed customers are used to entertain hot, abusing and threatening conversations with our concerned staff. Anytime, violence like this Bhuj incident can occur at any office. I am sad but clear about painful experience of administrative functionaries that it thinks constantly about pleasing higher authorities but thinks a little about sufferings of staff. They are very fast in forcing any type of work on any day with threat of 'serious view' and 'disciplinary actions' but they are very slack in resolving even minor problems of staff. Our staff at lower level suffer various types of exploitation without making it an issue because of fear of revengeful transfer, disc action or other atrocities. This is reality, a distinct picture. As a Circle Secretary, I don't want to leave any problems unattended and settled but if the sufferers don't show courage of writing and representing their problems, it becomes very difficult to raise voice strongly.
We are also taking up above said Bhuj issue with circle administration for review of this incident and ensure security of employees by taking two immediate actions:
1. Provision of CC TV camera with full recording of footages round the clock.
2. Provision of Security guard at all HOs through out day.
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